PRIVACY

Privacy Policy

Effective Date: May 22, 2026

This Privacy Policy explains how Drivars collects, uses, stores, shares, and protects personal data of customers and driver partners across website, dashboard, booking, support, and payment workflows.
Privacy Principles
  • We collect only data required for service delivery, compliance, support, and operational safety.
  • We use personal data for clear business purposes and legal obligations.
  • We apply reasonable technical and organizational safeguards to protect personal data.
  • We retain records only for as long as required for service, dispute resolution, tax, and legal compliance.
  • We provide support channels for privacy questions, correction requests, and grievance reporting.
Customer Privacy

When customers use Drivars for booking or support, we process data as described below.

1. Data We Collect
  • Account data: name, mobile number, email, city, and login verification data (OTP/PIN related events).
  • Booking data: pickup/drop details, route preferences, schedule, trip type, notes, and related service instructions.
  • Transaction data: payment mode, order references, invoice records, subscription status, and refund/cancellation records.
  • Communication data: support tickets, chat messages, complaint references, and feedback.
  • Technical data: device/browser logs, session metadata, and fraud-prevention signals.
2. How Customer Data Is Used
  • To create and manage customer accounts and authenticate access.
  • To process bookings, assign drivers, provide status updates, and deliver customer support.
  • To manage payments, invoices, refunds, and subscription benefits.
  • To detect fraud, prevent misuse, and maintain platform safety and reliability.
  • To comply with legal, tax, accounting, and law-enforcement obligations when required.
3. Sharing of Customer Data
  • With assigned drivers and internal operations teams only for service fulfillment.
  • With payment processors, communication providers, and technology partners under contractual safeguards.
  • With government or regulatory authorities where legally required.
4. Customer Rights and Controls
  • You may request profile correction and account detail updates through dashboard/support channels.
  • You may raise requests related to data usage or account concerns, subject to legal and operational retention requirements.
  • You may opt out of non-essential promotional communication where such controls are provided.
Driver Privacy

When drivers register and operate on Drivars, we process data necessary for onboarding, compliance, assignments, and payouts.

1. Data We Collect
  • Identity and onboarding data: name, phone, email, address, verification documents, and licensing records.
  • Professional data: service categories, availability, performance indicators, acceptance/completion history, and review signals.
  • Operational data: trip/assignment details, communications, support records, and compliance reports.
  • Financial data: payout and settlement information, transaction records, and accounting references.
2. How Driver Data Is Used
  • To verify eligibility, approve accounts, and maintain legal compliance records.
  • To allocate assignments, monitor service quality, and support safety investigations.
  • To process driver payouts, incentives, deductions, and account reconciliations.
  • To enforce platform rules, prevent fraud, and resolve disputes/complaints.
3. Sharing of Driver Data
  • With customers only to the extent required for booking fulfillment and service communication.
  • With internal operations/compliance teams and authorized processors for payouts and support operations.
  • With authorities where disclosure is legally required for regulatory or law-enforcement purposes.
4. Driver Rights and Responsibilities
  • Drivers should keep profile and compliance documents updated and accurate.
  • Drivers may request correction of account details and raise privacy concerns through support.
  • Certain records may be retained beyond account closure to satisfy legal, tax, safety, and dispute obligations.
General Privacy Commitments
Data Retention

We retain personal data only for legitimate business needs and for periods required under applicable legal, accounting, tax, anti-fraud, and dispute-handling requirements.

Security Measures

We use reasonable technical and operational controls such as access restrictions, monitoring, and secure partner integrations to reduce unauthorized access risks.

Children's Data

Our services are not intended for minors acting independently. If we become aware of unauthorized minor data usage, we will take appropriate corrective action.

Policy Updates

We may revise this Privacy Policy to reflect legal, technical, or business changes. Updated versions will be published on this page with the latest effective date.

Privacy and Grievance Contact: For privacy requests or complaints, contact contact@drivars.com or call +91 8147046408.