POLICY

Refund & Payment Policy

Effective Date: May 22, 2026

This policy explains payment processing, cancellations, refunds, and settlement rules for customers and driver partners using Drivars.
Customer Payment and Refund Terms
1. Accepted Payment Modes
  • Available payment options are shown at checkout and may include online payment modes and approved booking-payment flows.
  • Payment gateway processing is handled by authorized third-party processors; full card credentials are not stored by Drivars.
2. Booking Confirmation and Payment Status
  • A booking is treated as confirmed only after successful payment capture (where prepaid) and system confirmation.
  • Pending, failed, or reversed transactions may keep the booking in incomplete status until validated.
3. Cancellation and Refund Eligibility
  • Refund eligibility depends on service type, cancellation timing, driver assignment stage, and trip progress.
  • If cancellation happens after assignment or reporting, applicable charges (including waiting or operational cost) may be deducted.
  • No-show or incorrect booking details may lead to partial or zero refund depending on verification records.
4. Refund Processing Timeline
  • Approved refunds are initiated through original payment mode or approved alternate mode when required by banking constraints.
  • Final credit timelines depend on banks/payment networks and can vary by payment mode.
5. Chargebacks and Fraud Controls
  • Wrongful chargeback claims, payment abuse, coupon misuse, or fraud signals may result in account review and temporary service restriction.
  • Drivars may request booking proof and communication records for dispute resolution.
6. Taxes and Invoices
  • Invoices and tax details are generated as per applicable billing rules and available transaction records.
  • Customers should verify invoice details promptly and report discrepancies through support.
Driver Payment and Settlement Terms
1. Earnings and Settlement Basis
  • Driver earnings are calculated on completed and validated trips or approved business assignments as per platform records.
  • Displayed earnings may include base amount and may exclude pending adjustments until final reconciliation.
2. Payout Processing
  • Payouts are processed according to the active payout cycle, compliance checks, and account status.
  • Incorrect bank details, compliance hold, disputes, or suspicious activity can delay settlement.
3. Deductions and Adjustments
  • Operational deductions may apply for penalties, customer-approved refunds, fraud corrections, policy violations, or legal recoveries.
  • Reconciliations may include adjustments from previous cycles where underpayment or overpayment is identified.
4. Refund Impact on Driver Earnings
  • If a booking is refunded due to service failure, misconduct, or verified dispute, corresponding earnings may be reversed or adjusted.
  • Where dispute is under review, payout can be put on temporary hold until closure.
5. Dispute and Review Requests
  • Drivers may raise payout/refund disputes through support with trip reference and supporting details.
  • Final decision is based on trip logs, timestamps, communication history, and policy evidence.
6. Compliance Responsibilities
  • Drivers are responsible for lawful documentation and any personal statutory obligations applicable to their earnings.
  • Drivars may seek additional compliance information before releasing specific payouts when required by law.
General Policy Notes
  • All refund and payout decisions are subject to booking records, fraud checks, and platform policy validation.
  • Policy updates may be made from time to time; continued use of the platform implies acceptance of updated terms.
  • For unresolved concerns, users can contact support with booking or ticket reference for expedited resolution.
Billing and Refund Support: Contact contact@drivars.com or call +91 8147046408.